Chatbots
For training or customer service, chatbots prove efficient and effective.
(Oh...and be sure to chat with my "Devil Doxie" bot on my About Page to learn more about me via chat.)
CUSTOMER SERVICE
CHATBOT
An insurance company was looking for a conversational, easy-to-use mobile chatbot as a conversation marketing tool to generate and qualify leads and increase sales calls, as well as service existing customers with routine transactions. Sales calls increased by 39% and customer service calls decreased by 22%.
ALEXA SKILLS
CHATBOT
Alexa proved to be a valuable on-the-job coach in FISH (fluorescence in situ hybridization) protocols. Scientists in one medical diagnostics lab improved performance and reduced errors using custom-created Alexa Lab Skills.
CHATBOT
ONBOARDING GAME
My tech client wanted an onboarding game that could be played in two ways: as a conversational voice chatbot, and as a VR simulation. The result was a fun, challenging game that reduced onboarding time and had new hires fired up about their new company!